Paraty AI Voice: the triage system that transforms the voice channel
Booking Engine 12/03/2026
At Paraty Tech, we have maintained a firm commitment to the telephone for years, based on our conviction that the voice channel is much more than just customer service. It is direct sales, revenue, and loyalty. Ultimately, it is conversion.
Today, continuing this line of work, which has proven fundamental and strategic for our clients, we are taking one step further with the launch of Paraty AI Voice, an intelligent reception via artificial intelligence directly integrated with Ring2Travel, our Call Center, which acts for all purposes as a triage system for all calls received by the hotel.
Since the pandemic, the telephone channel has not stopped growing. In many hotel chains, it represents more than 26% of their total sales. And that is no coincidence.
Voice, due to its opaque nature, allows for the application of an independent revenue management strategy, contributes to increasing the average ticket, and provides firsthand knowledge of the client's real needs. It is also a channel with a high purchase intent, which registers a higher conversion ratio than any other and has enormous loyalty capacity.
All this potential is currently reinforced by the advances that come with artificial intelligence, which allows, among many other things, offering uninterrupted service, reducing costs, and optimizing the performance of human agents, who can now focus almost exclusively on selling and resolving complex problems, which are the least frequent.
At Ring2Travel, our Customer Experience Center, we have been offering a complete customer-centric service for years, in multiple modalities of:
More than ever, at Ring2Travel we understand that it is no longer just about answering calls. It is about caring for the voice channel as what it is: a strategic revenue channel, but one that very often has a clear problem: saturation.
More than 50% of the calls a hotel receives are merely informative. Queries that consume time, block lines, and do not generate revenue. Added to this is the opportunity cost of calls outside of business hours and the overload on agents, who end up spending more time informing than selling.
And that is where Paraty AI Voice comes into play.
Paraty AI Voice acts as an intelligent triage system that handles 100% of incoming calls. Furthermore, it is directly connected to Paraty AI Knowledge, our knowledge base, which enjoys centralized maintenance.
Thus, while most solutions currently entering the market have a knowledge base per tool, we have centralized this knowledge base so that all agentic products (Paraty AI Suite) connect to it, draw from it, and nurture it with every interaction. As a result, we obtain:
Almost indistinguishable from a real person, Paraty AI Voice does all of this:
If, for any reason, it is unable to answer a question, it will escalate the call to a human agent, and that conversation will serve to nurture the knowledge base and improve its service for future calls. It is not just another bot; it is a hotel sales agent at all levels, based on artificial intelligence.
The voice channel, when handled well and quickly, converts more than any other channel. But without the proper resources, all this potential is not fully exploited. With Paraty AI Voice, hotels take their metrics to another level:
From the guest's perspective, Paraty AI Voice represents a great qualitative leap. Tired of dealing with machines that do not understand us and have a frustrating delay, our telephone agent offers immediate and fluid service, in any language and in a conversational, friendly, and comfortable format. It also means enjoying a modern, frictionless experience that conveys trust and security in every conversation. Because when a client calls, what they are looking for are concise and immediate answers.
Every solution we launch to the market responds to a mission that has not changed a bit: to increase the hotel's direct sales and reduce its dependence on intermediaries. Paraty AI Voice goes further, freeing up agents in their day-to-day work, who will now be able to carry out much more productive tasks in the same amount of time, such as following up on generated opportunities and making outbound calls to all those stored in the Leads Panel, multiplying their efficiency and your profitability.
Paraty AI Voice turns the telephone channel into an even more powerful engine for generating revenue. It frees up, answers, understands, qualifies, and sells. Without queues. Without waiting. Without losing calls. 24 hours a day, 365 days a year.
Today, continuing this line of work, which has proven fundamental and strategic for our clients, we are taking one step further with the launch of Paraty AI Voice, an intelligent reception via artificial intelligence directly integrated with Ring2Travel, our Call Center, which acts for all purposes as a triage system for all calls received by the hotel.
Voice: the opaque channel that converts the most
Since the pandemic, the telephone channel has not stopped growing. In many hotel chains, it represents more than 26% of their total sales. And that is no coincidence.
Voice, due to its opaque nature, allows for the application of an independent revenue management strategy, contributes to increasing the average ticket, and provides firsthand knowledge of the client's real needs. It is also a channel with a high purchase intent, which registers a higher conversion ratio than any other and has enormous loyalty capacity.
All this potential is currently reinforced by the advances that come with artificial intelligence, which allows, among many other things, offering uninterrupted service, reducing costs, and optimizing the performance of human agents, who can now focus almost exclusively on selling and resolving complex problems, which are the least frequent.
At Ring2Travel, our Customer Experience Center, we have been offering a complete customer-centric service for years, in multiple modalities of:
- 24-hour call reception in more than 5 languages
- 97% of calls answered
- Up to 20% conversion
- Pre-stay outbound campaigns
- Outbound campaigns for recovering lost demand
- Click to call on the website
- Chat, mailbox, and satisfaction survey management
- Weekly revenue reports
More than ever, at Ring2Travel we understand that it is no longer just about answering calls. It is about caring for the voice channel as what it is: a strategic revenue channel, but one that very often has a clear problem: saturation.
More than 50% of the calls a hotel receives are merely informative. Queries that consume time, block lines, and do not generate revenue. Added to this is the opportunity cost of calls outside of business hours and the overload on agents, who end up spending more time informing than selling.
And that is where Paraty AI Voice comes into play.
Paraty AI Voice: the intelligent reception
Paraty AI Voice acts as an intelligent triage system that handles 100% of incoming calls. Furthermore, it is directly connected to Paraty AI Knowledge, our knowledge base, which enjoys centralized maintenance.
Thus, while most solutions currently entering the market have a knowledge base per tool, we have centralized this knowledge base so that all agentic products (Paraty AI Suite) connect to it, draw from it, and nurture it with every interaction. As a result, we obtain:
- Unified information without discrepancies between tools
- Absence of “hallucinations” and constant supervision by our team
- Maintenance of a single information sheet (schedules, prices, etc.)
- Portability to other tools
Almost indistinguishable from a real person, Paraty AI Voice does all of this:
- Handles all calls, with no queues or waiting, 24 / 7 / 365
- Adapts its language to that of the caller, using natural language and tone
- Allows configuration of custom voices
- Answers almost all informative queries autonomously
- Studies and analyzes the caller's needs
- Detects purchase intent and opportunities
- Generates qualified leads and stores them in the Leads Panel or your CRM
- Escalates to a human agent when there is conversion potential
- Nurtures, and draws from, the Paraty AI Knowledge base
If, for any reason, it is unable to answer a question, it will escalate the call to a human agent, and that conversation will serve to nurture the knowledge base and improve its service for future calls. It is not just another bot; it is a hotel sales agent at all levels, based on artificial intelligence.
From problem to opportunity
The voice channel, when handled well and quickly, converts more than any other channel. But without the proper resources, all this potential is not fully exploited. With Paraty AI Voice, hotels take their metrics to another level:
- Volume: all calls are handled
- Speed: zero waiting times for the guest
- Revenue: sales opportunities are detected and qualified
- Productivity: AI provides the information, agents focus on selling
- Results: more operational efficiency and more direct sales
A superior experience for the guest as well
From the guest's perspective, Paraty AI Voice represents a great qualitative leap. Tired of dealing with machines that do not understand us and have a frustrating delay, our telephone agent offers immediate and fluid service, in any language and in a conversational, friendly, and comfortable format. It also means enjoying a modern, frictionless experience that conveys trust and security in every conversation. Because when a client calls, what they are looking for are concise and immediate answers.
Goal: maximum optimization, more productivity, more hotel direct sales
Every solution we launch to the market responds to a mission that has not changed a bit: to increase the hotel's direct sales and reduce its dependence on intermediaries. Paraty AI Voice goes further, freeing up agents in their day-to-day work, who will now be able to carry out much more productive tasks in the same amount of time, such as following up on generated opportunities and making outbound calls to all those stored in the Leads Panel, multiplying their efficiency and your profitability.
Paraty AI Voice turns the telephone channel into an even more powerful engine for generating revenue. It frees up, answers, understands, qualifies, and sells. Without queues. Without waiting. Without losing calls. 24 hours a day, 365 days a year.
