Paraty AI Voice: the triage system that transforms the voice channel
Booking Engine 12/03/2026
At Paraty Tech, we have maintained a strong commitment to the telephone for years, based on our conviction that the voice channel is much more than customer service. It's direct sales, revenue generation, customer loyalty. It is, ultimately, conversion.
Today, continuing this line of work, which has proven to be fundamental and strategic for our clients, we are taking another step in that direction with the launch of Paraty AI Voice, an intelligent reception system powered by artificial intelligence and directly integrated with Ring2Travel, our Call Center, which effectively functions as a triage system for all calls received by the hotel.
Since the pandemic, the telephone channel has continued to grow. In many hotel chains, it represents more than 26% of their total sales. And that's no coincidence.
Voice marketing, due to its opaque nature, allows for an independent revenue management strategy, contributes to increasing the average order value, and provides firsthand insight into the customer's real needs. Furthermore, it's a channel with high purchase intent, boasts a higher conversion rate than any other, and offers tremendous customer loyalty potential.
All this potential is currently being reinforced by the advances that come with artificial intelligence, which allows, among many other things, uninterrupted service, reducing costs, and optimizing the performance of human agents, who can now focus almost exclusively on selling and solving complex problems, which are the least frequent.
At Ring2Travel, our Customer Experience Center has been offering a complete customer-centric service for years, in multiple modalities of:
More than ever, at Ring2Travel we understand that it's no longer just about answering calls. It's about taking care of the voice channel for what it is: a strategic revenue channel, but one that very often has a clear problem: saturation.
Over 50% of the calls a hotel receives are purely informational. These inquiries are time-consuming, block phone lines, and generate no revenue. Added to this is the opportunity cost of after-hours calls and the overload on agents, who end up spending more time providing information than selling.
And that's where Paraty AI Voice comes in.
Paraty AI Voice acts as an intelligent triage system that handles 100% of incoming calls. Furthermore, it is directly connected to Paraty AI Knowledge, our knowledge base, which benefits from centralized maintenance.
Thus, while most solutions currently on the market have a separate knowledge base for each tool, we have centralized this knowledge base so that all agent products (Paraty AI Suite) connect to it, draw from it, and enrich it with each interaction. As a result, we obtain:
Almost indistinguishable from a real person, Paraty AI Voice does all of this:
If, for any reason, it's unable to answer a question, it will escalate the call to a human agent, and that conversation will contribute to its knowledge base and improve its service for future calls. It's not just another chatbot; it's a fully-fledged hotel sales agent, powered by artificial intelligence.
The voice channel, when handled well and quickly, converts more than any other channel. But without the right resources, this full potential isn't being realized. With Paraty AI Voice, hotels take their metrics to the next level:
From the guest's perspective, Paraty AI Voice represents a significant leap forward. Tired of dealing with machines that don't understand us and have frustratingly long delays, our telephone agent offers immediate and seamless service in any language, using a friendly and comfortable conversational format. It also means enjoying a modern and frictionless experience that inspires confidence and security in every interaction. Because when a guest calls, they're looking for concise and immediate answers.
Every solution we launch is driven by a mission that remains unchanged: to increase direct hotel sales and reduce reliance on intermediaries. Paraty AI Voice goes even further, freeing up agents in their daily work, allowing them to perform much more productive tasks in the same amount of time, such as following up on generated leads and making outbound calls to all those stored in the Leads Panel, multiplying their efficiency and your profitability.
Paraty AI Voice transforms the phone channel into an even more powerful revenue generation engine. It handles, manages, understands, qualifies, and sells. No queues. No waiting. No missed calls. 24 hours a day, 365 days a year.
Today, continuing this line of work, which has proven to be fundamental and strategic for our clients, we are taking another step in that direction with the launch of Paraty AI Voice, an intelligent reception system powered by artificial intelligence and directly integrated with Ring2Travel, our Call Center, which effectively functions as a triage system for all calls received by the hotel.
The voice: the opaque channel that converts the most
Since the pandemic, the telephone channel has continued to grow. In many hotel chains, it represents more than 26% of their total sales. And that's no coincidence.
Voice marketing, due to its opaque nature, allows for an independent revenue management strategy, contributes to increasing the average order value, and provides firsthand insight into the customer's real needs. Furthermore, it's a channel with high purchase intent, boasts a higher conversion rate than any other, and offers tremendous customer loyalty potential.
All this potential is currently being reinforced by the advances that come with artificial intelligence, which allows, among many other things, uninterrupted service, reducing costs, and optimizing the performance of human agents, who can now focus almost exclusively on selling and solving complex problems, which are the least frequent.
At Ring2Travel, our Customer Experience Center has been offering a complete customer-centric service for years, in multiple modalities of:
- 24-hour call reception in more than 5 languages
- 97% of calls answered
- Up to 20% conversion
- Outgoing pre-stay campaigns
- Outgoing campaigns to recover lost demand
- Click to call on the web
- Chat management, mailboxes, and satisfaction surveys
- Weekly income reports
More than ever, at Ring2Travel we understand that it's no longer just about answering calls. It's about taking care of the voice channel for what it is: a strategic revenue channel, but one that very often has a clear problem: saturation.
Over 50% of the calls a hotel receives are purely informational. These inquiries are time-consuming, block phone lines, and generate no revenue. Added to this is the opportunity cost of after-hours calls and the overload on agents, who end up spending more time providing information than selling.
And that's where Paraty AI Voice comes in.
Paraty AI Voice: Intelligent Reception
Paraty AI Voice acts as an intelligent triage system that handles 100% of incoming calls. Furthermore, it is directly connected to Paraty AI Knowledge, our knowledge base, which benefits from centralized maintenance.
Thus, while most solutions currently on the market have a separate knowledge base for each tool, we have centralized this knowledge base so that all agent products (Paraty AI Suite) connect to it, draw from it, and enrich it with each interaction. As a result, we obtain:
- Unified information without discrepancies between tools
- Absence of “hallucinations” and constant supervision by our team
- Maintaining a single information record (schedules, prices, etc.)
- Portability to other tools
Almost indistinguishable from a real person, Paraty AI Voice does all of this:
- Answer all calls, no queues or waiting, 24/7/365
- Adapt your language to that of your interlocutor, using natural language and tone
- It allows you to configure voices on demand
- It answers almost all information requests autonomously
- Study and analyze the interlocutor's needs
- Detects purchase intent and opportunities
- Generate qualified leads and store them in the Leads Panel or your CRM
- Escalate to the human agent when there is conversion potential
- It feeds on, and draws from, the Paraty AI Knowledge base
If, for any reason, it's unable to answer a question, it will escalate the call to a human agent, and that conversation will contribute to its knowledge base and improve its service for future calls. It's not just another chatbot; it's a fully-fledged hotel sales agent, powered by artificial intelligence.
From problem to opportunity
The voice channel, when handled well and quickly, converts more than any other channel. But without the right resources, this full potential isn't being realized. With Paraty AI Voice, hotels take their metrics to the next level:
- Volume: All calls are answered
- Speed: zero waiting times for the customer
- Revenue: Sales opportunities are identified and qualified
- Productivity: AI provides the information, agents focus on selling
- Results: greater operational efficiency and more direct sales
A superior experience for the guest too
From the guest's perspective, Paraty AI Voice represents a significant leap forward. Tired of dealing with machines that don't understand us and have frustratingly long delays, our telephone agent offers immediate and seamless service in any language, using a friendly and comfortable conversational format. It also means enjoying a modern and frictionless experience that inspires confidence and security in every interaction. Because when a guest calls, they're looking for concise and immediate answers.
Objective: maximum optimization, increased productivity, and more direct hotel sales
Every solution we launch is driven by a mission that remains unchanged: to increase direct hotel sales and reduce reliance on intermediaries. Paraty AI Voice goes even further, freeing up agents in their daily work, allowing them to perform much more productive tasks in the same amount of time, such as following up on generated leads and making outbound calls to all those stored in the Leads Panel, multiplying their efficiency and your profitability.
Paraty AI Voice transforms the phone channel into an even more powerful revenue generation engine. It handles, manages, understands, qualifies, and sells. No queues. No waiting. No missed calls. 24 hours a day, 365 days a year.
