Contact Center

The voice channel provides a higher conversion than any OTA, with an average booking price higher than the rest, at a lower distribution cost. It is a 24/7, multilingual, omnichannel service, based on fully digitized virtual spaces that enable the traceability of big data and, most importantly, offered by professionals with great versatility and experience to solve complex demands. Authentic experience managers.

The voice channel is an opaque channel, a feature that removes barriers for the implementation of own and specific actions of Revenue Management, such as confirmation levers, closing, exclusive upgrades, etc.

Giving up on the potential of telephone bookings, or not managing this channel properly, is tantamount to relying on an incomplete, lame business strategy, with the risks that this entails.

Therefore, the question to ask yourself is not whether or not to have a call center or customer experience center, but rather whether it is better to outsource this service or to implement it in-house.

At Ring2Travel we have resources designed to pave the way for you, whichever way you choose.

Regardless of the booking engine you work with, at Ring2Travel we provide you with a competent group of exclusive agents who, to all intents and purposes, will present themselves as internal staff of your hotel, with very precise instructions aimed at extrapolating to their attention the experience of staying at your establishment.

No investments, no worries, you decide if you want to forward all calls, do it only when your phone is busy or if you want to count on Ring2Travel as support only in peaks or high demand campaigns.

Call Seeker is an innovative tool for quoting reservations, generating pre-bookings and accompanying guests throughout the entire purchasing process.

From the call until the reservation is completed, you will be able to resolve informative queries by accessing the establishment's file, and benefit from the functions derived from its integration with the CRM so as not to lose details of the requests and generate follow-up workflows.