Ring2Travel: our
Customer Experience Center
There are certain travelers who prefer human customer service over self-service technology when booking accommodation. This is RING2TRAVEL’s cornerstone. Is it just another call center? Well, we prefer to call it a customer experience center.
One more channel for your distribution
And not just any one. The voice channel is an opaque channel, a feature that removes barriers for the implementation of own and specific actions of Revenue Management, such as confirmation levers, closing, exclusive upgrades, etc.
26%
Total Sales
94%
Calls Answered
20%
Conversion Rate
Higher conversion, lower distribution cost
The voice channel provides a higher conversion than any OTA, with an average reserve price higher than the rest, at a lower distribution cost. It is a 24/7, multilingual, omnichannel service, based on fully digitized virtual spaces that enable the traceability of big data and, most importantly, offered by professionals with great versatility and experience to solve complex demands. Authentic experience managers.
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Before leaving,
Ring2Enjoy
Ring2Travel, the Paraty Tech Customer Experience Center, does not compete with direct telephone reservations at your hotel reception. Rather, it acts as a reinforcement, preventing non-specialized personnel from being forced to answer technical questions. It is a help for you, and it is also for your customers who, before leaving a reservation they want, will call us to complete it.
Incoming calls 24H. / 365D.
Assistance in 5 languages

Cancellation Recovery
Pre-Stay calls

Call surge management
Click to Call campaigns

SMS and Newsletter campaigns
Chat service

Mailbox Management
Satisfaction surveys
Incoming calls 24H. / 365D.

Assistance in 5 languages

Cancellation Recovery

Pre-Stay calls

Call surge management

Click to Call campaigns

SMS and Newsletter campaigns

Chat service

Mailbox Management

Satisfaction surveys
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