We launched our own Online Check In system

In coherence with our usual procedure, we have developed our own Online Check In system, without dependence on third parties. 100% in-house technology, prepared to interact perfectly with your website and your booking engine.

At Paraty Tech the Online Check In service is here to stay. Although there were already independent platforms on the market focused on offering hotels the possibility of outsourcing this service, with all the costs derived from the need to develop an integration for its implementation, its use was not completely widespread.

However, the emergence of Covid-19 has precipitated a whole series of changes due to the imminent demand to accelerate the implementation of safety protocols and measures to prevent its contagion. Among the latter, non-face-to-face solutions have become even stronger, to the point of becoming determinants in travelers' purchasing decision process. Thus, processes traditionally attended to on site by reception staff, such as Check In upon arrival at the establishment, have been replaced by digital alternatives like the one we want to present to you today.

It would be a good idea to start by remembering that the benefits of having a resource with these characteristics are many. Both for you and your clients. Below we list some of them:

1. AVOID CROWDS AT RECEPTION: there will surely be those who will continue to opt for face-to-face treatment, but many clients will opt for this option, which will mean a very significant reduction in the number of people in the common areas and at the reception.


2. REDUCES INTERPERSONAL CONTACT: one of the main reasons why Online Check In is considered, at this time, almost mandatory. The less interpersonal contact, the lower the probability of contagion.


3. IMPROVE THE CUSTOMER EXPERIENCE: many clients are looking forward to enjoying their getaway from minute one, and the Online Check In process will allow them to arrive at the hotel with their homework done, avoiding queues and waiting that can be very irritating, and substantially improving their experience and their perception of the service received.


4. FAVORS UP-SELLING / CROSS-SELLING: it is very common that the economic and emotional situation of the traveler is not the same at the time of making the reservation as when the time finally arrives to travel. Online Check In represents a new opportunity to make revenue. Offering at that time the possibility of adding an additional service or opting for a room or board upgrade can help increase the value of the reservation.


5. INCREASE YOUR WEBSITE TRAFFIC: your clients will no longer only access your page to book. They will have to return to complete the Online Check In. Furthermore, those who have booked through another channel, if you choose to integrate our system with your PMS, will also access your website to check in online, which will be a giant step in terms of loyalty.


6. UNLOADING WORK ON YOUR TEAM: ignoring the Check In of clients upon their arrival at the hotel will substantially offload work on your team, which will then also be able to offer better treatment. Online Check In is one more way to automate processes and optimize resources.

How does our Online Check In work?

If you don't want to complicate your life and what you are looking for is simply to offer this service to your clients, Online Check In is a process that you can launch quickly, and that travelers can complete in three easy steps:

1. Enter the locator and entry date
2. Select / Confirm the room or rooms
3. Enter personal data
   

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Paraty Tech Check In Online

But we put many more options at your disposal if you are interested. Our Online Check In offers countless customization possibilities. From defining the form fields to establishing a business rule that determines, for example, from when and until when the Online Check In can be performed. We tell you below everything it includes.

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• Custom Form: you decide which fields the client will have to fill out to complete the Online Check In process.


• Partial Check In: possibility of carrying out a partial or total Check In of the travelers of the same reservation.


• Custom Activation: you decide if it will always be offered, or if it will only be available based on a certain business rule.


• Reservation Payment: possibility of offering the customer the option to pay the reservation as part of the Online Check In process.


• Up-selling and Cross-selling: possibility of offering upgrades and additional services, which can be paid for from the platform.


• DNI photograph: enabled the option to take and attach a photograph of the identity document.


• Digital Signature: possibility of increasing security by requesting a digital signature for the Online Check In process.


• Multiple Access: access from the reservation confirmation, or from the website by entering the locator and entry date.

The Online Check In service is now available for all our clients in Spain and LATAM. Would you like to know more? Request an appointment now on the calendar below and we will be happy to give you a live demo.