Ring2Travel revolutionizes telephone service for hotels and chains in the Caribbean
Ring2Travel 18/03/2022
Ring2Travel , customer experience center of the Paraty World group, following in the footsteps of Paraty Tech , incorporates new resources in the area with the double objective of improving its service to existing customers and increasing its portfolio of hotels in the Caribbean.
Renewed technology and pioneering solutions constitute the great asset of Ring2Travel Caribbean, the customer experience center of the Paraty World group, called to revolutionize telephone service and enhance direct sales of hotels and hotel chains in the Caribbean, offering comprehensive support to those establishments that decide to outsource. this service, and a unique tool in the market for those who, on the contrary, opt for implementing it in-house.
Recently, Ring2Travel's specialized agents exceeded 20,000 hours of telephone service. Conversations that have resulted in an unquestionable reinforcement of hotel brands, which have seen their guests receive personalized treatment, while their direct reservations have increased. A high figure that, however, they hope to multiply over the coming months with this new commitment to the Latin American market and, more specifically, the Caribbean. And, as Julián Alcolea, the company's Operations Manager, tells us, at stake is a target of around 700 million potential customers, in 30 different countries.
"At stake is a target of around 700 million potential customers, in 30 different countries"
Julián Alcolea, Operations Manager Ring2Travel
The journey of the voice channel in terms of direct sales and loyalty, which has also gained momentum as a result of the pandemic, increasingly demands its consideration as an independent entity within hotel distribution, capable of accounting for almost 25% of direct reservations. In this sense, its opaque nature has a lot to say, which well deserves a tailored revenue management strategy, and its contribution to omnichannel, which makes it an essential resource to respond to the needs and booking habits of an audience. very heterogeneous in terms of digital maturity. Therefore, Julián continues, the question is not whether or not hotels should have a call center, but rather whether they will outsource this service or decide to implement it in-house.
"The question is not whether or not hotels should have a call center, but rather whether they will outsource this service or decide to implement it in-house"
Julián Alcolea, Operations Manager Ring2Travel
For those looking to not worry and avoid making investments, Ring2Travel Caribbean puts at your disposal specialized agents who, from their jobs, present themselves and operate, for all purposes, as internal hotel staff, answering incoming calls, in up to 5 different languages. , 24 hours a day. of the day, 365 days a year. In addition, they carry out outbound call campaigns, especially effective as reinforcement on certain significant dates, or to recover from cancellations, and they can also take charge of the management of the establishments' mailboxes or chats.
One of the main novelties they introduce, however, is aimed at those hotels and hotel chains with the intention and financial capacity of setting up their own telephone reservation department. A procedure that, although it entails significant costs in technology, training and facilities, constitutes an equally valid alternative. For hotels that choose this option, Ring2Travel has developed Call Seeker, a unique tool on the market to quote reservations and generate pre-reservations that, according to the statements of Gina Matheis, CEO of Paraty Tech and Ring2Travel, is intended to become a great ally of the sales staff, the reception team, etc.
"It is not common for companies of this nature to make available to clients the same system that their own agents use to carry out their work"
Gina Matheis, CEO Paraty Tech & Ring2Travel
Until now, reservation quotes have been a headache for hotels. With the arrival of Call Seeker, on the one hand, they will be able to start quoting with guarantees, ignoring aspects such as minimum stay or availability, and filtering by date, occupancy, market, device, language or promo code. On the other hand, and here comes the really interesting part, you can generate and send directly by email to the guest, both the quote and a pre-reservation link, configuring its validity, blocking the space and the price (which can even be modified manually), and respecting the offer for the desired time. A complete revolution, Gina tells us, since it is not common for companies of their nature to make available to clients the same system that their own agents use to carry out their work.
The Ring2Travel Caribbean team, Julián concludes, is already trained and prepared to start answering calls, and hotels can incorporate their services immediately and without investments, regardless of the booking engine they currently work with.
Renewed technology and pioneering solutions
Renewed technology and pioneering solutions constitute the great asset of Ring2Travel Caribbean, the customer experience center of the Paraty World group, called to revolutionize telephone service and enhance direct sales of hotels and hotel chains in the Caribbean, offering comprehensive support to those establishments that decide to outsource. this service, and a unique tool in the market for those who, on the contrary, opt for implementing it in-house.
Recently, Ring2Travel's specialized agents exceeded 20,000 hours of telephone service. Conversations that have resulted in an unquestionable reinforcement of hotel brands, which have seen their guests receive personalized treatment, while their direct reservations have increased. A high figure that, however, they hope to multiply over the coming months with this new commitment to the Latin American market and, more specifically, the Caribbean. And, as Julián Alcolea, the company's Operations Manager, tells us, at stake is a target of around 700 million potential customers, in 30 different countries.
"At stake is a target of around 700 million potential customers, in 30 different countries"
Julián Alcolea, Operations Manager Ring2Travel
The journey of the voice channel in terms of direct sales and loyalty, which has also gained momentum as a result of the pandemic, increasingly demands its consideration as an independent entity within hotel distribution, capable of accounting for almost 25% of direct reservations. In this sense, its opaque nature has a lot to say, which well deserves a tailored revenue management strategy, and its contribution to omnichannel, which makes it an essential resource to respond to the needs and booking habits of an audience. very heterogeneous in terms of digital maturity. Therefore, Julián continues, the question is not whether or not hotels should have a call center, but rather whether they will outsource this service or decide to implement it in-house.
"The question is not whether or not hotels should have a call center, but rather whether they will outsource this service or decide to implement it in-house"
Julián Alcolea, Operations Manager Ring2Travel
For those looking to not worry and avoid making investments, Ring2Travel Caribbean puts at your disposal specialized agents who, from their jobs, present themselves and operate, for all purposes, as internal hotel staff, answering incoming calls, in up to 5 different languages. , 24 hours a day. of the day, 365 days a year. In addition, they carry out outbound call campaigns, especially effective as reinforcement on certain significant dates, or to recover from cancellations, and they can also take charge of the management of the establishments' mailboxes or chats.
- Incoming Calls 24 H. / 365 D.
- Attention in 5 languages
- Cancellation Recovery
- Pre-stay calls
- Call Overflow
- Click to Call on the official website
- SMS and Newsletter campaigns
- Chat Service
- Mail Management
- Satisfaction surveys
Call Seeker: quote for reservations and generation of pre-reservations
One of the main novelties they introduce, however, is aimed at those hotels and hotel chains with the intention and financial capacity of setting up their own telephone reservation department. A procedure that, although it entails significant costs in technology, training and facilities, constitutes an equally valid alternative. For hotels that choose this option, Ring2Travel has developed Call Seeker, a unique tool on the market to quote reservations and generate pre-reservations that, according to the statements of Gina Matheis, CEO of Paraty Tech and Ring2Travel, is intended to become a great ally of the sales staff, the reception team, etc.
"It is not common for companies of this nature to make available to clients the same system that their own agents use to carry out their work"
Gina Matheis, CEO Paraty Tech & Ring2Travel
Until now, reservation quotes have been a headache for hotels. With the arrival of Call Seeker, on the one hand, they will be able to start quoting with guarantees, ignoring aspects such as minimum stay or availability, and filtering by date, occupancy, market, device, language or promo code. On the other hand, and here comes the really interesting part, you can generate and send directly by email to the guest, both the quote and a pre-reservation link, configuring its validity, blocking the space and the price (which can even be modified manually), and respecting the offer for the desired time. A complete revolution, Gina tells us, since it is not common for companies of their nature to make available to clients the same system that their own agents use to carry out their work.
The Ring2Travel Caribbean team, Julián concludes, is already trained and prepared to start answering calls, and hotels can incorporate their services immediately and without investments, regardless of the booking engine they currently work with.
