In the hotel industry, as in so many others, voice plays a fundamental role in managing direct reservations and building customer loyalty . Used well—whether in-house or outsourced—the telephone, in addition to being the channel with the best conversion rate, is a powerful tool for improving the guest experience from the very beginning of their relationship with the property.

At Paraty Tech, we've developed an e-book , in collaboration with Ring2Travel , to compile the keys and essential tools for maximizing direct sales and turning the telephone into your number one sales channel.