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E-book
Strategies to optimize your hotel's voice channel

In the hotel industry, as in so many others, voice plays a fundamental role in managing direct reservations and building customer loyalty . Used well—whether in-house or outsourced—the telephone, in addition to being the channel with the best conversion rate, is a powerful tool for improving the guest experience from the very beginning of their relationship with the property.

At Paraty Tech, we've developed an e-book , in collaboration with Ring2Travel , to compile the keys and essential tools for maximizing direct sales and turning the telephone into your number one sales channel.
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Blog

Articles, use cases, white papers, news, success stories... All the activity and day-to-day of Paraty Tech, on our blog. Stay informed!
13/05/2025 Elena Vela
E-book: Strategies to optimize your hotel's voice channel
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05/05/2025 William Galvis
Paraty Tech and Scalapay team up to offer a new flexible payment option for your booking engine
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21/04/2025 Daniel Romero
Your hotel isn't selling more because it's still invisible: the digital marketing no one told you about
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11/04/2025 Elena Vela x ITH
Holy Week: Is your voice channel ready for what's coming?
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09/04/2025 Daniel Romero
Boosted by rainfall, direct sales of snow lodges grew by 43%.
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28/03/2025 Daniel Romero
Paraty Tech and Trust Payments join forces to ensure transactions for hotels and chains
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26/03/2025 Elena Vela
Boost direct sales in resorts and independent chains
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21/03/2025 Daniel Romero
Paraty Tech and Summarooms join forces to boost innovation in hotels and chains.
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20/03/2025 Daniel Romero
Paraty Tech and Hospitalidad Emprendedora partner to offer Mara Solutions to their clients: Optimizing online reputation management with artificial intelligence.
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13/03/2025 Elena Vela x ITH
Lead qualification via telephone
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13/02/2025 Elena Vela
Paraty Tech and Data Seekers in the ranking prepared by Deloitte of the 50 fastest growing technology companies in Spain
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12/02/2025 Daniel Romero
Paraty Tech and Grupo Xcaret, pioneers in the digital transformation of tourism by integrating the purchase of activities into the hotel reservation process
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04/02/2025 Daniel Romero
How the new integrated flight and hotel booking solution will transform the hospitality industry
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07/01/2025 Daniel Romero
Paraty Tech presents the integration of Oceanflights, Maarlab's hotel-plus-flight solution
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27/12/2024 Alexandra Canu
Paraty Tech in 2024: international expansion, new partners, and continuous growth
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18/12/2024 Elena Vela x ITH
The end of 2024: Voice overs have a record-breaking summer with 65.37% growth.
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11/12/2024 Elena Vela
On Request Reservations: One More Step Towards Hyper-Personalization
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10/12/2024 Daniel Romero
Maarlab and Paraty Tech take off together at Fitur 2025 to change the rules of the game
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05/11/2024 Alexandra Canu
Ready for Black Friday? Pass this checklist
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04/11/2024 Daniel Romero
The Colony Hotel partners with Paraty Tech, a modern approach to boost direct business
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17/10/2024 Daniel Romero
Paraty Tech shares key strategies to improve direct sales at the Revenue Incubator event
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17/10/2024 Elena Vela x ITH
Five key reasons to outsource your hotel's call center
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03/10/2024 Daniel Romero
Paraty Tech and Descubre Group join forces to improve the guest experience
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29/08/2024 Elena Vela
Up to 65% of quotes generated with Call Seeker go onto book
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26/08/2024 Alexandra Canu
Social media and Generation Z: keys to attracting new travelers
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02/08/2024 Daniel Romero
Paraty Tech becomes authorised SiteMinder reseller and enhances revenue management capabilities for hotel customers
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26/07/2024 Elena Vela
Royal River Luxury Hotel & Paraty Tech work together to boost online bookings
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18/07/2024 Daniel Sánchez
10 most common reservations and revenue department mistakes you cannot afford to make during peak season
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15/07/2024 Daniel Romero
Changes in Booking.com: goodbye to pre-paid rates
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10/07/2024 Daniel Romero
Success Story: Oasis and Paraty balance the scales of direct channels
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05/07/2024 Daniel Romero
Paraty Tech integrates with TripResale's innovative technology
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27/06/2024 Elena Vela
We help you implement the complaints channel
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26/06/2024 Daniel Romero
Paraty Tech and Revbell Ally to Boost Automation and Direct Bookings for Campsites and Glampings
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21/06/2024 Elena Vela
Changes at Booking.com: Goodbye to parity clauses
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11/06/2024 Elena Vela
Hoteltrends Andalusia: an exclusive meeting for hoteliers in Marbella
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10/06/2024 Daniel Romero
STN Inspire: a groundbreaking event that sets a precedent
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05/06/2024 Daniel Romero
Innovation in the voice channel is not only possible, it is necessary
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27/05/2024 Daniel Romero
Paraty and Spazious join forces to provide hotels with a booking engine for groups and events
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24/05/2024 Daniel Romero
Resounding success of our HIT' 24 roadshow in Mexico
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08/05/2024 Elena Vela x ITH
The voice channel gains importance in the face of the summer season
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02/05/2024 Elena Vela
Minimize the impact of payment gateway outages
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12/04/2024 Daniel Romero
Paraty Tech joins AHLA and HSMAI to drive innovation and fuel growth in U.S. hospitality sector
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25/03/2024 Elena Vela
Hotel booking engines focus on the camping sector
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12/03/2024 Bárbara Balderas
Changes in Google Hotel Ads: what you need to know
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11/03/2024 Elena Vela
Implement wallet cards in your booking engine with Paraty Tech
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12/02/2024 Daniel Romero
Paraty Tech arrives in the US market, continuing to revolutionize hotel direct sales
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30/01/2024 Alexandra Canu x ITH
Contact Center as a source of Big Data
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22/01/2024 Daniel Romero
Paraty Campings presented for the first time at FITUR
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15/01/2024 Alexandra Canu
2023, a year of growth for Ring2Travel
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05/01/2024 Alexandra Canu
Paraty Tech in 2023: greater visibility, presence and closeness
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27/11/2023 Daniel Romero
Technological smile: a new concept coined at the XIX Spanish Hoteliers' Congress
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30/10/2023 Daniel Romero
This is how Price Seeker has adapted to the needs of El Llorenç
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26/10/2023 Daniel Romero
The voice channel as the protagonist of the customer journey
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04/10/2023 Daniel Romero
Paraty Tech will present Call Seeker 2.0 at Cancún Travel Mart 2023
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27/09/2023 Daniel Romero
World Tourism Day 2023
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12/09/2023 Daniel Romero
Hotansa and Paraty Tech take the direct channel to second position in sales volume
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18/08/2023 Daniel Romero
Price Seeker detects Smart, Atrápalo's new loyalty program
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16/08/2023 Daniel Romero
Paraty Tech continues to boost travelers' experience in partnership with PortAventura World
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08/08/2023 Daniel Romero
Paraty Tech incorporates Alejandra Hernandez as Business Development Manager in Colombia
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27/07/2023 Daniel Romero
Quotes and pre-bookings at the click of a button
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11/07/2023 Daniel Romero
Paraty Tech, the first booking engine to offer experiences at source with immediate confirmation
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04/07/2023 Daniel Romero
Paraty Tech integrates with BeSafe at a key moment
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27/06/2023 Alexandra Canu
The Rooming List of your booking engine, every day in your email
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07/06/2023 Daniel Romero
Travel Assistance Insurance as an additional service within the reservation process of your official website
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02/06/2023 Daniel Romero
TH Forum: the complex world of hotel distribution, up for debate
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30/05/2023 Daniel Romero
Park Royal Hotels & Resorts chooses Paraty Tech to boost its direct channel
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15/05/2023 Alexandra Canu
Turistech Day will present the latest trends in technology applied to tourism
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09/05/2023 Cindy Johansson
To be or not to be in parity: an error of approach
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27/04/2023 Daniel Romero
Customer Experience Center: much more than answering calls
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10/04/2023 Daniel Romero
Paraty Tech and Fehm sign a collaboration agreement
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29/03/2023 Elena Vela x ITH
The importance of telephone support during peak demand periods
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17/03/2023 Alexandra Canu
Paraty Boosters: increase conversion with real-time incentives
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16/03/2023 Daniel Romero
Paraty Tech will attend the Tianguis Turístico in Mexico City
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24/02/2023 Daniel Romero
Paraty Tech obtains Google Partner Premier 2023 recognition
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23/02/2023 Daniel Romero
The net sales of Spanish hotels through the Call Center increase by 73.8%
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21/02/2023 David Aguilera
Know the benefits of SEO for your hotel
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09/02/2023 Daniel Romero
Paraty Tech, Asksuite and Duetto will offer free training for hoteliers in different cities in Mexico the first week of March
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26/01/2023 Daniel Romero
2023 trends in hotel marketing and distribution
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25/01/2023 Ainhoa Rodríguez Vera
Does your distribution need a rate shopper?
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24/01/2023 Daniel Romero
Paraty Tech booking engine integrates with Duetto RMS
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23/01/2023 Daniel Romero
And we returned to a Fitur like the ones before
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10/01/2023 Sara Marreiros
5 digital marketing trends for hotels in 2023
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29/12/2022 Alexandra Canu
Growth, could be our summary word for 2022
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02/12/2022 Daniel Romero
Price Seeker v4 from €49 per month: the day has come
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27/10/2022 Daniel Romero
Paraty Tech integrates with Hotelverse to offer a new dimension of direct sales
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21/10/2022 Daniel Romero
Online Conference organized by the Acelera SME Office of Ashotel and Paraty Tech
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11/10/2022 Daniel Romero
Casual Hoteles launches the new version of the BeCasual Club
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30/09/2022 Daniel Romero
The revolution of the rate shopper and its mutation into a Price Intelligence Platform
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23/09/2022 Daniel Romero
Paraty Tech 10th Anniversary Party in Portugal: for many more decades
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16/09/2022 Alexandra Canu
Impressions and conclusions of the Torremolinos Innova 2030 Urban Agenda Conference
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31/08/2022 Daniel Romero
«Back to school»: we launched Paraty Academy, a free training platform for customers
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30/08/2022 Sergio Solis
Google Ads Performance Max: what you need to know about this new campaign format
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18/08/2022 Alexandra Canu
Tech-Driven Integration Alliance between: Asksuite and Paraty Tech
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11/08/2022 Daniel Romero
The last push of the summer: 6 tips to "make a killing"
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07/07/2022 Daniel Romero
The Paraty Tech engine, the only one that integrates transfers in real time in your purchase process
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22/06/2022 Cayetana Hidalgo Del Moral
Metasearch engines: 7 myths and some certainties
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14/06/2022 Daniel Romero
Paraty Tech 10th Anniversary Party: everything you could expect and much more: Thank you!
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27/05/2022 Daniel Romero
The Caribbean, protagonist of No. 9 of En Linea, our digital magazine
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23/05/2022 Sergio Solís Serrano
Dive into Google Analytics 4: Nothing to Fear, You're Covered
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12/04/2022 Daniel Romero
On April 21, hoteliers and technology companies meet at Sales & Tales Caribbean Hoteliers Summit
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07/04/2022 Daniel Romero
Málaga Next ‘2022: Meeting on digital transformation of tourism in Málaga
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18/03/2022 Daniel Romero
Ring2Travel revolutionizes telephone service for hotels and chains in the Caribbean
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17/03/2022 Pablo R. Blanco de la haza
Google My Business: why is it essential for your hotel?
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11/03/2022 Daniel Romero
Travel Tech USA & Canada comes to an end leaving behind very good feelings
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10/02/2022 Daniel Romero
After 5 years promoting direct sales in Latin America, at Paraty Tech we establish a permanent team in Cancún
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09/02/2022 Daniel Romero
Transfers & Experiences and Activacar sign a collaboration agreement to support sustainable experiences
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08/02/2022 Daniel Romero
«Distribution cannot forget to focus on the guest»
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24/01/2022 Daniel Romero
Success Stories Series 1: VIK Hotels
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11/01/2022 Daniel Romero
News from two distribution giants for 2022
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21/12/2021 Daniel Romero
Adaptation, training, creation, information... 2021 walking through our blog
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30/11/2021 Daniel Romero
Last session! PreFitur Academy: Offers and packages
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25/11/2021 Valdas Tverijonas
PreFitur Academy: Upgrades, upselling and cross-selling
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23/11/2021 David Madrigal
PreFitur Academy: Business Intelligence
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17/11/2021 Sílvia Muñoz
PreFitur Academy: Clubs and Loyalty Programs
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15/11/2021 Valdas Tverijonas
PreFitur Academy: Refundable, Gift and Tourist Vouchers
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11/11/2021 Daniel Sánchez
PreFitur Academy: Paraty E-Payments
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09/11/2021 Julián Alcolea
Ring2Travel reaches 20,000 hours of telephone service and loyalty
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08/11/2021 Daniel Sánchez
PreFitur Academy: Module for Travel Agencies
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04/11/2021 Daniel Romero
We launch PreFitur Paraty Academy: booking engines also need a tune-up
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21/10/2021 Daniel Romero
We don't work with tickets here
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13/10/2021 Daniel Sánchez
Why does Booking keep growing and how can we avoid it?
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28/09/2021 Daniel Romero
The best way to celebrate tourism
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23/09/2021 Juan Castañón Cuéllar
Smart hotel e-commerce: non-availability equal to zero
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23/07/2021 Daniel Romero
Join Ring2Travel and get a free 100 Outbound Calls Campaign
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02/07/2021 Daniel Romero
Green multiplies reservations, and outbreaks trigger cancellations
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29/06/2021 Silvia Moreno
Smart Tourist Destinations: opportunity for efficiency and competitiveness
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18/06/2021 Sílvia Muñoz
The triangle of parity: he who follows it, achieves it, or almost
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02/06/2021 Silvia Moreno
We integrate the “PCR at destination” service into our booking engine
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01/06/2021 Simone Negri
FITUR 2021: The importance of being present
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26/05/2021 Silvia Moreno
Can the hunger for reviews condition direct sales?
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05/05/2021 Daniel Romero
Hotel direct sales have a new ally: don't look crazy, look for aloloc.com
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23/04/2021 David Madrigal
We recorded a 16% increase in sales compared to the same period in 2019
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14/04/2021 David Madrigal
About Booking Basic and other news: although the OTA dresses in silk
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31/03/2021 Daniel Romero
Flexmyroom and Fideltour, our most recent strategic alliances
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17/03/2021 Daniel Romero
Free Booking Links from Google Hotel Ads: all our clients are already connected
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10/03/2021 Daniel Sánchez
Booking starts 2021 stepping very strongly
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02/03/2021 Daniel Romero
Paraty Tech and Sojern establish a strategic alliance to continue promoting hotel direct sales
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12/02/2021 Daniel Romero
From the creators of Pavilhão 8, from March 16 to 17 comes Pavilhão 3. Save the date!
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04/02/2021 Julián Alcolea
Contact Center outsourcing: it is your brand that is at stake
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15/01/2021 Daniel Romero
Paraty ePayments: premiere presentation of our collection system in Pavilion 8
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13/01/2021 Daniel Romero
Good news for hotels: Free Insurance with Covid-19 Coverage for international travelers
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23/12/2020 Daniel Romero
12 of our clients give away free nights to reward the work of the healthcare team at Fundación La Esperanza EBS
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17/12/2020 Daniel Romero
Fuerte Group's Black Friday campaign surpasses that of 2019 in sales thanks to the strategic union with Paraty Tech
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10/12/2020 Daniel Romero
Save the date: from January 26 to 27, 2021 you have an appointment in Pavilion 8
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04/12/2020 David Madrigal
The functionality in the experimental phase of Google Hotel Ads, a double-edged sword
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18/11/2020 Daniel Sánchez
Tips to make Black Friday profitable
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06/11/2020 Daniel Sánchez
You can now benefit from the Andalusian Bonus with the Paraty Tech Reservation Engine
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06/10/2020 David Madrigal
In the footsteps of Booking.com: Price Seeker now differentiates between prices on the mobile web and in OTA App
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21/08/2020 Daniel Romero
We integrate with the PaynoPain payment gateway
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08/08/2020 Daniel Romero
Rate Check gets stronger with HiJiffy integration
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24/07/2020 Daniel Romero
Technology: Now more than ever, the revenue manager's best ally
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09/07/2020 Daniel Romero
We launched our own Online Check In system
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21/06/2020 Daniel Romero
5 tips to monetize the Unavailability of your booking engine
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11/06/2020 Daniel Romero
70% of summer searches come from the domestic market
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29/05/2020 Daniel Romero
Voice Channel bookings increase by 838%
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27/04/2020 Daniel Romero
Fewer gurus and magic formulas: the industry demands concreteness
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04/03/2020 Daniel Romero
Slowly but surely: 12/31/20 deadline for PSD2
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28/01/2020 Daniel Romero
Paraty Tech's booking engine already integrates Bizum as a payment method
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27/01/2020 Daniel Romero
Drivers for independent hotels: there is light at the end of the funnel
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13/01/2020 Daniel Romero
We open the doors of our office in Portugal and take advantage of Fitur 2020 to consolidate positions
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12/11/2019 Daniel Romero
The booking journey 2: conversations between channels and engines Infographic
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12/11/2019 Daniel Romero
Turn the PSD2 regulation into a strength and prevent it from affecting the conversion
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22/08/2019 Daniel Romero
The reservation journey 1: from Fax to XML 2.0
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26/07/2019 Daniel Romero
INFOGRAPHIC 20 essential requirements for a booking engine for chains
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09/05/2019 Daniel Romero
The original recipe for the best official hotel website
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03/05/2019 Daniel Romero
After the storm comes... Expedia
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29/04/2019 Daniel Romero
Independent hotels: raw potential
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11/04/2019 Daniel Romero
The JTB Group, the main Japanese tour operator, buys technology “made on the Costa del Sol”
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04/04/2019 Daniel Romero
With an exponential increase in direct sales since 2016, Diana Costa leads the Portuguese delegation of Paraty Tech, which will open an office in Portugal in October
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07/03/2019 Daniel Romero
We had warned it and it is here: Booking.com's Early Payment Benefit makes an appearance in Spain
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05/03/2019 Daniel Romero
More than three years in Portugal promoting direct sales of hotel establishments
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27/02/2019 Daniel Romero
Against disparities... disparities!
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14/02/2019 Daniel Romero
We predicted it and now it is here: Early Payment Benefit of Booking.com arrives in Spain
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10/01/2019 Daniel Romero
INFOGRAPHIC Your newsletters and databases, more powerful than ever
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